Frequently Asked Questions
Everything you need to know about your Basics Clothing Store experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
How do I return or exchange an item?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and have original tags attached. Simply visit our Returns Portal to print a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Basics, we prioritize quality and ethics. 80% of our collection is made from organic cotton or recycled polyester, and we partner exclusively with factories that ensure fair labor practices.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.